On the right column there is the "boo hiss list" of companies behaving badly.
The first entry is Coinmach. I depend on them for washing my clothes. A few months ago they left us with now working washing machine in the building for over a month.
March 15, 2009: I just reported a dryer that is not working for a clearly apparent mechanical reason. If they fix it within one week I will take them off the list--if they don't I will make a complaint to the better business bureau. Their time starts now.
March 24, 2009: No repair or response for the first broken machine. I shall report a second that has also not been working for some time and make a third refund request for money lost to broken machines.